Bill Martin Where's My 1.2
Posted By J.D. Billings on 11/2/2000 at 4:06 PM

Mr Martin,

I requested Locus 1.2 September 2, the day after purchasing 3 locus units. I was told that Moery Ltd. in Dallas would be forwarding this a couple of weeks ago. I called him today, got a "short" answer and a hang up.
What's the deal? Is it because I chose the units with the Sokkia label for a couple of thousand less than Mr. M's quote? Or was the promise of "Ashtech - Sokkia, the same thing" a bit exagerated?

We are really enjoying the Locus system, and hope to be part of the entire "Locus Family" for the long run, but after the response I got on the phone today I felt as if I'd been banished from the tribe.

Thanks for all your help to myself (and company) and other Ashtech users. You folks can't be beat for your on line assistance.

J.D. Billings, TX RPLS



Re: Bill Martin Where's My 1.2
Posted By Michael Glutting on 11/2/2000 at 5:59 PM

Dear Mr. Billings,

Thank you for purchasing the Locus system. I am sorry to hear that you have not yet been provided with Locus Processor 1.2 by Ashtech's Texas dealer, Moery Ltd.

By choosing to purchase from Sokkia you choose to receive support from Sokkia and Ashtech directly.

Moery Ltd. is an Ashtech dealer and they support their Ashtech customers. It makes good business sense for them to offer limited support to Ashtech customers whom have not purchased from them because those customers may at some point become Moery Ltd. customers.

I am determining where your upgrade is so that I may get it to you as quickly as possible.

Best regards,
Michael Glutting
Regional Sales Manager
Ashtech Precision Products


Re: Bill Martin Where's My 1.2
Posted By Seism Seism on 11/4/2000 at 3:08 AM

I also have a Sokkia Locus. I just called the 800 number, and they sent the update in about 3 weeks, no problem. I suggest you work with Ashtech, not Sokkia.

One little problem, though. Because Sokkia software doesnt have a product ID number, I am unable to install my software upgrade, as the setup program asks you for this number, and wont proceed without it.

What do I do?


Re: Bill Martin Where's My 1.2
Posted By Seism Seism on 11/4/2000 at 3:12 AM

nevermind, I just read Bill Martin's post, in which he answers my question.

I will click on "Take Back Post"



Re: Bill Martin Where's My 1.2
Posted By J.D. Billings on 11/4/2000 at 3:05 PM

Seism,

I did go through Ashtech in the beginning. I was aware that Sokkia would have nothing to do with the upgrade. I requested the update on the Ashtech web site. After 4 or 5 weeks, I called the Ashtech 800 number for the sole purpose of making sure of the shipping address as we have a different UPS delivery address than our USPS post office box. They informed me to contact the "third party" in the loop, which I did. I wasn't trying to harrass anyone. Just trying to make sure the delivery address wouldn't be a mix up since we have had this problem in the past (several times). For this reason, I don't care to order anything "on line" via the wonderful information super highway. Hey, I'm the guy that drove 650 miles to pick up my Locus units in person rather than have them shipped for free.

J.D.