Free Locus Receiver
Posted By Richard Hankison on 7/12/2001 at 3:42 PM

I purchased the Locus Receivers on June 11, 2001 and then called Ashtech to see how to get my FREE RECEIVER.
I was told to fax over a copy of my receipt and it would be taken care of.
I called Ashtech yesterday (July 11) and all I was able to do is leave a voice mail message. You would think after a month I would at least get a courtesy call.


Re: Free Locus Receiver
Posted By Bill Cottrell on 7/12/2001 at 7:41 PM

Richard,
Thanks for your patience so far. I will confer with our inside-sales staff and what's going on with this...
rgds,
B. Cottrell


Re: Free Locus Receiver
Posted By Paul Michael on 7/13/2001 at 7:41 AM

Bill,

Same thing applies here. I bought my 2 recievers on June 25. I have called once and was told it would be a week or so. I don't understand the hold-up. I need this third reciever do I can train with it and start using it.

Thanks for your help
Paul Michael, LS
Hampton Va
Modified By Paul Michael on 7/13/2001 at 7:42 AM

Re: Free Locus Receiver
Posted By Shawn Billings on 7/13/2001 at 9:49 AM

I wouldn't blame y'all a bit for being upset about the lapse of time. I don't work for Ashtech and I don't know anyone from Ashtech (except through association on this board), but I would be inclined to cut them some slack. Just from what I have gathered in reading POB and such here is a paraphrased documented history of the last 6+ months.

Release of ZXtreme
Release of Solutions 2.x
Release of new CE site logger
Offer buy 2 get 1 free (Locus)
Magellan bought by Thales

Consider this. They were already hopping from the releases and promotions and then had a parent company bought out by Thales. I wouldn't so much be concearned about the future of Ashtech, but I think it is safe to say that they have a lot on their plate right now.

Shawn


Re: Free Locus Receiver
Posted By Brian D. Ewing, PLS on 7/13/2001 at 10:55 AM

Not only is there a lot going on right now, but Locus sales have been better than anticipated, causing somewhat of a backlog. Customer Service should be able to tell you when your orders will ship.


Re: Free Locus Receiver
Posted By Sue MacLean on 7/13/2001 at 1:52 PM

Hi,

My name is Sue MacLean. I am the Inside Sales Manager at Magellan Corporation/Ashtech Precision Products.

My apologies to all who have been waiting for their "Free" Locus Receiver as seen in our latest ads. Due to the success of this promotional program, it has been difficult keeping up with the demand! We currently are in a back log situation.

I will send future messages advising status of the Locus Promotion.

In the mean time, I have left a message for Richard and invite Paul to contact me. (I cannot look up your order w/o your company name)

I would like to invite anyone with questions or concerns, to contact our Inside Sales Department at 800/922-2401, or you may contact me direct at 408/615-5248.

You may also contact us via e:mail at sales@ashtech.com

Regards,
sue.




Re: Free Locus Receiver
Posted By Richard Hankison on 7/13/2001 at 4:41 PM

I just wanted to say thanks for the phone calls from Bill Cottrell and Sue MacLean.
What a difference a day makes!

Sue has assured me that she will be in touch to let me know when my shipment will be sent.

Richard.


Re: Amazing !!!!!!
Posted By James Webb on 7/13/2001 at 8:03 PM

I'm not waiting for a Locus...I've already got three(before the freebie promotion). But I sure wish that some other companies would take lessons from these guys and gals on Customer Service.

This board with Ashtech's help and monitoring is an unbelievable asset.

Keep it up Ashtech,

Jimbo
Modified By James Webb on 7/13/2001 at 8:03 PM